Jobscope

Technical support services for Integrated Application Lifecycle Management (iALM) system
Monitor and maintain iALM applications and its infrastructure in production and non-production environment
Troubleshoot and resolve iALM incidents raised by users as per SLA
Coordinate with the users, either face-to-face, emails or over the phone and establish good working relationship
Set up new user’s accounts and profiles
Liaises with the iALM product IT support when necessary
Ensure integration and connectivity of iALM with other systems
Provide training for users on updated iALM workflows, features and recommend best practices
Support users to publish documents and create templates
Support users to build and release software in the production environment
Upgrade iALM applications to the recommended version
Recommend optimal processes and workflows customized to achieve better system performance
Review and update user guide on new application features and its usage
Report weekly status on issues status and system resources utilization

Requirements

Tertiary qualification in Information Technology or Engineering
Technical skills in Javascript, VB script, HTML, CSS, .NET
Understanding of Software Development Lifecycle (SDLC)/QA processes
2 years experience of maintaining IT system/iALM application such as Microfocus solutions will be added advantage
Good analytical and problem solving skills
Worked in user-centric environment with focus on quality delivery